CodePushGo Customer Support
CodePushGo is committed to delivering an outstanding customer experience. As part of this commitment, we offer limited technical support for all paid projects using our CodePushGo platform. Our technical support is defined by the following scope, hours, contacts, and channels.
Scope
CodePushGo's support offering is available only for technologies supported by the CodePushGo Platform and is limited to:
Configuration Issues
- Setup of live updates
- Best practices for app configuration
- General questions about the CodePushGo stack
Troubleshooting
- Providing workarounds or solutions for known issues
- Answering general how-to questions and directing to documentation
- Troubleshooting supported features (Live Updates, App Management, Analytics) showing unexpected behavior on CodePushGo, independent of the user's application code
Not Covered
CodePushGo technical support services do not include:
- General debugging of user applications
- Rewriting application code for compatibility with CodePushGo
- Modifying and/or patching third-party or Open Source software for CodePushGo compatibility
Billing and account management support is available to all customers.
Limited technical support is available for CodePushGo customers using paid CodePushGo resources and/or paid CodePushGo Add-Ons. Support requests will only be processed if:
- The request is made through one of our official support channels
- The request comes from a registered CodePushGo account email address
- The requester has Developer or higher access to any specific CodePushGo projects related to the request
Official Support Channels
- Web and Dashboard: Support is available exclusively through the CodePushGo help feature in the dashboard or our website
- Email: If you can't access the dashboard or ticket system, contact support by emailing [email protected] from a registered CodePushGo account email address
CodePushGo support staff will only address requests received through these official channels. Community channels may exist for peer-to-peer support and discussions, provided by volunteers contributing to the CodePushGo community.
For code debugging questions, we recommend reaching out on GitHub Issues or Discord. The community includes experienced developers who may offer guidance on code-related issues.
To get the most helpful community response, provide precise and detailed information about your problem and any error messages. Include relevant code snippets explaining how to reproduce the issue in your message.
Note that CodePushGo team members may participate in community channels at their discretion, but there's no guarantee of response unless submitted through official channels.
Service Level Agreement
Service Level Agreements are only available to Enterprise customers. You can find SLA details, including support response times, on our dedicated SLA page: https://codepushgo.com/sla
Proactive Monitoring
In case of a platform issue, we'll post a notice on our status site at status.codepushgo.com to quickly communicate the impact and status. You don't need to submit a support ticket for ongoing platform issues. Instead, monitor the status page for the latest updates and information.
Premium Support
To learn about our Premium Support options for Team Plan and Enterprise customers, please contact us using the form below: